GENERAL FAQ
Where is The Look Lobby based?
We are based in Los Angeles, California, with a network of partner studios and production teams around the world.
Are all products made to order?
Some collections are made-to-order or crafted in small batches to minimize waste and preserve exclusivity. Each product page will indicate whether an item is made to order or ready to ship.
Can I cancel or modify my order?
Once your order has been placed, it enters our production or fulfillment queue immediately. If you need to make a change, please contact hello@thelooklobby.com within 24 hours of placing your order. We’ll do our best to assist if your order hasn’t yet been processed.
What if my item arrives faulty?
Please email hello@thelooklobby.com within 14 days of receipt with photos and details. If the issue is confirmed, you may receive a repair, replacement, or refund to the original payment method.
Do you offer refunds for change of mind or fit?
Unfortunately, we do not offer refunds or exchanges for change of mind, fit, or personal preference. All made-to-order, pre-order and sale items are final sale.
Do you work with new designers?
Yes — The Look Lobby was created to support independent voices in fashion. If you are a designer interested in collaborating with us, please reach out to hello@thelooklobby.com and include your portfolio and brand story in the email, using “Designer Collaboration” as the subject line.
Do you work with influencers?
Yes — The Look Lobby was created to support independent voices in fashion. If you are an influencer interested in collaborating with us, please reach out to hello@thelooklobby.com and include your portfolio in the email, using “Influencer Collaboration” as the subject line.
How can I contact you?
For all inquiries or assistance, please email hello@thelooklobby.com. We respond within 24–48 hours (Monday–Friday).